Cross-functional collaborator, UX focus
5+ years as a product manager; 2 years as a manager of product managers
I love the variability of the PM role, where I can work closely with different departments depending on the lifecycle phase of a product. I've launched, optimized, and retired products.
In my first year at Travel Tripper (now Pegasus), I took over the product management of a new mobile reservation platform. We guided the remaining development, testing, and launch of the product. We monitored the metrics post-launch to find additional improvements and new features, and ultimately guide migration onto our new platform.
I led the design and PM efforts for a new call center for Travel Tripper (now Pegasus) in 2017, starting with direct feedback from existing users about user pain points and from existing engineers on development pain points. We decided to rebuild completely, and have since monitored feedback and metrics.
We also designed and developed a next-generation product for casino hotels built on this design.
- Intent Media: Internal multi-variate testing configuration tool
- Pegasus: Hotel reservation management tool, including two-factor authentication