Consulting & several side projects at work
I've always loved psychology, and user experience research is a great extension of that. From brainstorming how to design a study that minimizes bias, to those wonderful observations and surprises you encounter, I'm well-versed in both generative and evaluate user research.
During my 3+ years on Google Operations, I did a few 20% projects in UX research. I designed, recruited for, and evaluated usability studies for:
- socialization within Google Shopping
- consumer setup experience for Google Fiber
- merchant data input within Google Merchant Center
During grad school, I interned at AltSchool during its early days, where I did my first time lapse study. I observed individual and group classroom activities to explain to broader team what goes on in classroom.
Consulting project with a foreign language school for adults in NYC. Surveys and open-ended interviews to define personas and offer product recommenations.
With my background, I'm often involved in UX research initiatives even as I've formally transitioned in Product Management. I talk to users regularly, conduct usability testing directly or by coaching more junior members in this area, and overall I advocate for strong user-centered design practices.